Refund policy
Given the significant time and effort our artists dedicate to each custom illustration, GetCartoonizer.com® is unable to offer refunds once the design has been started. However, we do provide 1 free revision to ensure your satisfaction with the final product.
Our revision policy lasts 10 days from the email with the correction. If it has been 10 days since we sent your illustration and you have not filed a formal complaint, unfortunately we cannot offer you a change or correction.
You can always contact us for any return question at help@goregalo.com.
Revisions (if applicable) Once the designer receives and reviews your complaint, we will send you an email to notify you that we have received your concern. We will also notify you of the approval or rejection of the change.
If approved, the revision will be processed and automatically sent to the same email address.
Additional modifications If the requested modifications involve background changes, repositioning, or adding people, pets, or objects, they will incur an additional fee. You can pay this charge through the following link:
Order Modification.
Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to assess the issue and resolve it. To request a replacement due to damages, you must provide the following information:
- A photo of the shipping label from the order
- A photo of the product packaging
- A photo of the product showing the damages